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FAQS

« And so, ... »

The questions we are most often asked!

1 What exactly is Dagoma?

Dagoma, a French startup, located in Roubaix, is spearheading the next industrial revolution by making 3D printers accessible to all. Founded in 2014, Dagoma has built a solid base of consumer 3D printers, which have found their place among individuals, but also professionals: engineers, architects, designers, educators... Dagoma has been awarded many prizes, including the 2017 Startup of the Year Award.

The new NEVA Magis 3D desktop printer, the company's third generation machine, sets new standards for accessibility, simplicity and ease of use. Dagoma DiscoEasy200 printers in kits or assembled are available for sale at https://dagoma.fr/imprimantes-3d.html, and a whole European network of distributors.

2 What exactly is 3D printing?

There are a multitude of technologies gathered around the printing concept: there are many processes that can be used to print an object in 3D. Although the printing techniques are different on the form, the principle remains the same. Additive manufacturing consists in superimposing layers of solid materials with a 3D printer according to the coordinates and indications transmitted by a 3D file.

3 How cool is 3D printing?

3D printing is a new way of production and consumption. A technology that allows you to satisfy your desires, by making it possible to create custom-made objects 100% adapted to your needs.

4 What technology does Dagoma use for these 3D printers?

To operate, Dagoma printers use FDM technology processes. It is an acronym for "Fused Deposition Modeling" which means "modeling by molten filament deposition".

This process, which was invented in 1988 by Stratasys, is a registered trademark. This technique consists in depositing layer by layer a filament of thermoplastic material melted at about 200

5 And how does the 3D printer work in practice?

The print head moves according to the X, Y and Z coordinates (length, width and height) transmitted by a 3D file corresponding to the 3D model of the object to be printed.

6 What is the size of the printing space on Dagoma 3D printers?

Dagoma 3D printers have a large printing volume. NEVA and Magis have a 180 mm diameter plate, for a printing height of up to 200 mm.

The DiscoEasy200 has a printing volume of 200 x 200 x 200 mm. This printing volume is ideal for large mechanical or architectural models, or for projects with many different parts, such as a scale model for example. With this large space at their disposal, users can also print several objects at once, which means they save time for subsequent projects on their lists.

7 What can a Dagoma 3D printer do?

Dagoma 3D printers are ideal for making realistic replicas, high-resolution models, functional prototypes, visual aids, real-world products, and more. Designed and optimized for the PLA Chromatik filament, a corn-derived bioplastic, 3D printing with Dagoma makes access to the printed object fast and efficient, superb, but also with an incredible feel.

8 What is the nature of the filament used?

At Dagoma, we are committed to respecting the environment and your health. With this in mind, we have developed our own filament brand: Chromatik. It is a plastic made from corn starch, an ecological and biodegradable raw material, which does not emit toxic fumes during heating. To offer our customers a tailor-made experience, we offer this filament in several colors, available in 250gr, 750gr or 2.3kilos packages.

Dagoma also offers special filaments: flexible, phosphorescent, wood effect or transparent: there is something for everyone!

9 Is it possible to print with anything other than your filaments?

Dagoma printers are designed to print PLA filament. If you wish to use another type of filament, we do not guarantee the correct printing, nor the reaction of the machine (early nozzle wear, clogging...) and we cannot guarantee your machine in case of damage.

10

Dagoma 3D printers are ideal tools for amateur or professional design. The whole family can use it, it is as much a practical tool as it is a pedagogical one. The combination of a large and high-resolution construction volume, increased construction speed and user-friendly hardware and software make it ideal for many projects. It is optimal for: modeling, rapid prototyping, tooling, short-term production applications, but also awakening, educational, or hobby activities. 3D printers work silently and fit perfectly on a desk, workbench, counter or table without damaging the surfaces.

11 How are Dagoma printers manufactured?

Each Dagoma 3D printer is assembled and tested by qualified personnel at our Roubaix factory, France.

12 Can I use a 3D printer from which operating system?

Dagoma 3D printers are compatible with all known operating systems, including Mac, Windows and Linux.

13 What software should I use to use a 3D printer?

In order for your computer to communicate with your printer, you must download our new Cura By Dagoma software.

It's a free software that includes everything you need to prepare templates for your Dagoma, with a brand new user-friendly interface and useful features for each of your prints.

This software, also called slicer, allows you to transform the 3D files you find on the Internet into Gcode. Cura is free and open-source software, which Dagoma has simplified to use your printer.

14 The quality of Dagoma 3D printing layers?

The Dagoma DiscoEasy and NEVA 3D printers have great qualities in terms of resolution and accuracy up to 100 micron (0.1 mm) layers.

With such a resolution, this means that users can create objects so smooth that they do not need to sand for a finished rendering.

15 What types of files can I use to print in 3D?

To use a 3D printable file, the user must have an STL file. A STL file format describes the surface geometry of an object in 3D. It represents the outer envelope of the object. This representation works on a triangles mosaic system, where each triangle must share two edges with adjacent triangles (considered as a face). Also, each edge is common to two faces. And, it must be this way to avoid that the model has "holes", defects in the part, and therefore is not printable.

The quality of 3D printing depends in particular on the fineness of the faces.

16 Which file should I insert in my Dagoma 3D printer?

The file recognized by the printer is a Gcode file.

The Gcode is a set of instructions to operate your 3D printer. These instructions represent the set of paths that the print head will follow, layer by layer. It is specific to a printer type. It is obtained after transformation of the STL into a slicer.

17 Can I create my own parts myself?

Many software programs are available free of charge, and easy to learn to start modelling, such as Sketchup or Tinkercad. For the more experienced, there are more advanced software programs that allow even more detailed creations, such as Solidworks or Fusion.

18 And does a 3D printer consumesa lot of filaments?

How many objects can you print with a 750gr coil? This depends on several factors, such as the size of your print, but also on its filling and quality. Indeed, if you need a really solid object, you can choose a 33% filling: the inside of your room will be filled with a "honeycomb" model.

On the other hand, to print a hollow part, you will choose the parameter "filled: hollow". All these parameters also have an influence on the time it will take for a part to be printed.

To summarize: the larger and heavier your part is, the longer it takes to print and the more filament it will require.

19 For which areas of use are 3D printers used?

At Dagoma we like to say that our 3D printers are made for RAPAPAP:

Repair

Adapt

Personalize

Learning

To have fun

Prototyping

Whatever your passion, lifestyle or age, it is a technology that you will necessarily find useful.

20 Dagoma only offers 3D printers?

Dagoma aims to democratize 3D printing. To this end, it has made it its mission to create simple and accessible machines, but not only. It also offers a wide range of filaments for printing with a Dagoma, with consumables tested and approved by these machines. Dagoma also offers accessories for the use and maintenance of the machines.

21 What is ROAD?

On the ROAD website, owners of Dagoma printers can access and contribute to a world of printed objects. Several hundred models and objects are available and can be downloaded and printed.

22 If I have a problem with my printer?

So don't worry, we'll always be there to help you. We provide our customers with technical support as well as telephone support if you are unable to solve your problem via online support.

23 How to contact you by phone?

To contact us, you can visit our technical support. It has been designed to allow you to self-diagnose a potential concern, or to group together the reasons why you may need to contact us. Logically follow the link path, and if necessary, you can send a message directly to our experts. You will then be called back.

24 What are the delivery methods and times (in metropolitan France)?

It is possible to have your order delivered directly to your home (1 business day), to have it delivered at a classic relay point (2 to 3 business days) or express (1 business day) or to pick up your order directly at our premises (also 1 business day).

25 "How do I pick up an order "Pick up on site at our premises"?

Would you like to pick up an order on site? Take a look around here

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